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Consumers of fuel and other petroleum products have to go through a daily struggle to keep their cars on the road, a practice long gone in most countries. For years, consumers of fuel and petroleum products go through a daily struggle to access information and make enquiries that are geared towards providing excellent customer service. Total Ghana has however, led the way to provide a world class satisfaction to consumers of the commodity with the introduction of its facility: �Customer Service Centres�. The Chief Executive Officer and Industry Coordinator for the Oil Marketing Companies (OMC), Kwaku Agyemang-Duah noted that it�s about time OMCs give value for money. Guilluame Larroque, the Managing Director of Total Ghana Limited said the facility is expected to meet the numerous complaints and request of customers. �The New and Ultra-Modern Customer Service Centre which has been established by TOTAL to provide a one-stop service centre to handle all customer related issues in order to provide the best level of service to our customers� he said. He indicated that for over 50 years of operations in Ghana, TOTAL has committed to providing Quality Products and ensuring the safety of the Environment and People. �TOTAL earned the enviable title of the Petroleum Company of the year 2009, 2010, and 2011 making us the first Oil Marketing Company to have been adjudged as the Petroleum Company of the Year for three consecutive years running by the Governing Council of the Chartered Institute of Marketing, Ghana� he noted. Mr. Guilluame Larroque said the new Customer Service Centre is a combination of two main centres; The Call Centre and the Walk in Centre which are equipped with modern technology and special trained staff to attend to customers need. According to him, with the new Customer Service Centre, TOTAL will be able to deliver convenient, efficient, quick and caring services to its customers.