The National Identification Authority (NIA) has begun piloting a booking and appointment system for the acquisition of the Ghana Card.
It began on Tuesday, 9 November 2021.
It is aimed at streamlining service delivery and “to reduce the waiting time for applicants.”
The booking and appointment system will be carried out at the NIA’s head office only and will give applicants the opportunity to book an appointment to acquire the Ghana card.
Also, those who already have the card can use the service to update their information.
These will be done via an available link.
For premium registration, the applicants will have to pay GHC250 for the acquisition of the card and GHS30 to do an update of personal records.
The Authority urged anybody interested to book an appointment via httpp://www.appointments.nia.gov.gh/
Registration centres for the Ghana card have witnessed long queues in recent times as persons who could not register during the mass registration exercise rush to acquire their cards.
Some of them have had to sleep overnight at the various designated centres for the registration to avoid the long queues.
The National Communications Authority (NCA) recently began a re-registration of SIM cards across the country.
The only identification card required for SIM card re-registration with the various telcos is the Ghana card.
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It is not just about waiting time. It has to do with a system that is disorganized, not prepared for the large number of applicants and some staff who have no regard for the customers they serve. How can a staff of NIA at the GRA Office at Madina tell a customer who has not been issued a card for well over three years, "I dont want this place to be overcrowded so go home", after he had requested for explanation for the delay in the issuance of card. Really....is that a reasonable explanation to give. I think that to some extent there is lack of control, responsiveness to the issues brought to their desk by people and above all some staff are just not committed to serving the country. The entire structure must be checked and staff who feel they are either bigger than their jobs or doing Ghanaians a favour be asked to look elsewhere. The complaints are becoming a lot and there seem to be no solution to the problems yet we continue to read that there is an ongoing process to enhance service delivery.