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It is a known fact that proper customer service is pivotal and the engine of every successful business, hence Ecobank Ghana decided on October 1, 2018 as Ecobank’s Customer Service Week to re-assure its customers their commitment to ensuring customer-centred banking.

Head of Direct Banking, Ecobank Ghana, Owura William Nana Danso Abeam in an interview with Peacefmonline.com indicated that Ecobank’s Customer Service Week which is dubbed “Care and Convenience-Wherever. Whenever” spins around four (4) pillars:

Best friendly and caring staff

Great convenient products

Best time-saving digital platforms

Dedicated 24/7 contact centre and Rafiki

He explained Ecobank Ghana wants its customers to understand that the bank has invested in the staff to fortify their knowledge in the banking sector in order to serve the customers better.

Nana Danso Abeam again said Ecobank Ghana has upgraded its digital platforms so that customers can have easy access to banking wherever they find themselves in the country; thus with the Ecobank Mobile App, anybody including non-customers of the bank can use the Mobile App to open Xpress Account to enjoy banking service.

“Our products are conveniently crafted to address the needs of our customers, and finally we want our customers to have access to any information at any point in time regarding any challenge and so we have 24 hours dedicated contact centre throughout the week to respond to any challenge confronting them,” he stated.

“We are very happy that we set aside this week to mark Ecobank Customer Service because our customers are at the centre of our business and the reason for our successful banking activities,” he emphasized.

He therefore reminded customers that Ecobank is a Pan-African bank operating in 33 countries in Africa; thus the bank is there for everyone irrespective of the trade they are engaged in.

He however assured Ghanaians that Ecobank Ghana is financially sound due to the strategic measures put in place by their able management, making it impossible for the bank to go down in terms of financial muscles as many banks have suffered liquidation.