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U.S. officials stopped hundreds of mostly Venezuelan migrants entering the country from Mexico on Sunday after a large group broke through Mexican lines to demand asylum in the U.S., only to be thwarted by barbed wire, barriers and shields.

Frustrated with problems securing appointments to seek asylum using a new U.S. government app, the migrants gathered at the frontier in the Mexican border city of Ciudad Juarez, but could not breach the crossing connecting the two countries.

At one point, some migrants attempted to hurl an orange, plastic barrier at the U.S. line, Reuters images show. Some people said pepper spray was deployed to repel them.

"Please, we just want to get in so we can help our families," said Camila Paz, an 18-year-old Venezuelan, sobbing heavily. "So I can have a future and help my family."

Neither U.S. Customs and Border Protection (CBP) nor the Mexican government's national migration authority immediately replied to requests for comment.

After some pushing and shoving with the officials, the crowd of migrants eventually withdrew, with some heading down to the banks of the Rio Grande where they were monitored by U.S. immigration officials arrayed on the other side.

Many migrants have become fed up with the asylum process since the Biden administration made an app called CBP One available to them that was meant to streamline applications.

They say the app is beset by persistent glitches and high demand, leaving them in limbo in perilous border regions.

The U.S. Department of Homeland Security has said recent app updates will simplify and speed up the process.

Describing her situation as "horrible, horrible," Paz said she had been trying to cross the border for a month, watching her money disappear and getting no nearer to claiming asylum.

"We want answers please," she said, "the (CBP One) application has done absolutely nothing for us."